The Associated Press reports today US senators from both sides of the isle state airlines must improve the way they treat their passengers. However, they also said airline employees must be treated with respect. The senate hearings were initiated after videos surfaced showing a bloodied passenger pulled off a United Airlines flight and a mother with a stroller being bullied by a flight attendant.
Senator Roy Blunt (R-MO) said there are also “hard questions” regarding the way frustrated passengers treat airline employees, including flight attendants and gate agents. Sara Nelson, international president of the Association of Flight Attendants said since the videos have surfaced, complaints and threats have been “pervasive at the airports, on the planes, on several media and broadcast television stations and even in our schools, churches, and neighborhoods.” This escalation of tension between airlines and passengers leaves one to question what exactly has happened since the “Golden Days” of airline travel when passengers dressed up for flights, dined in luxury, interacted with kids, and wrote postcards?
AP report found here.